Shipping policy

Shipping Policy

The One Piece Vault

Last updated: 30 September 2026

At The One Piece Vault, we understand how important secure and reliable shipping is for collectors and players alike. Every order is packed with care to ensure your treasure arrives safely.

1. Order Processing

Orders are typically processed within:

1–3 business days for in-stock products
2–3 business days after official release for pre-order products

Processing times may vary during high-volume release periods, holidays or special launches.

Once your order ships, you will receive a confirmation email with tracking information.

2. Pre-Orders

Pre-order products are shipped shortly after their official release date and once inventory arrives at our warehouse.

Please note:

Release dates may change depending on the manufacturer or distributor
Some products may experience delays outside our control
Orders containing both pre-order and in-stock items may be shipped together once all items become available unless agreed otherwise

Pre-orders are fulfilled chronologically, first come first served.

3. Shipping Coverage

We ship domestically within Romania and internationally to most countries.

Shipping availability and costs are calculated at checkout based on:

Destination
Package size and weight
Carrier rates

If your country is unavailable during checkout, please contact us at:

crew@theonepiecevault.com

4. Import Duties and Fees

Duties & Import Fees — Delivered Duty Paid (DDP)
All international orders ship Delivered Duty Paid. The total you pay at checkout includes all import duties, tariffs, customs clearance and carrier brokerage fees. You will never be asked to pay anything when your parcel arrives.

Orders within the EU: no import duties apply, and VAT is included in our prices.

5. Packaging & Protection

Collector products deserve collector-level care.

We take packaging seriously and aim to ensure products arrive in excellent condition.

Orders may include:

Protective wrapping
Reinforced packaging materials
Sleeves and toploaders for singles where applicable
Extra padding for sealed products and premium collections

6. Delivery Times

Estimated delivery times may vary depending on destination and carrier performance.

Typical estimates:

Romania: 1–3 business days
Europe: 3–10 business days
International: 7–21 business days

Please note these are estimates only and may be affected by:

Customs delays
Weather conditions
Carrier disruptions
Peak release periods

7. Lost, Delayed or Damaged Packages

If your package is delayed, lost or arrives damaged, please contact us as soon as possible at:

crew@theonepiecevault.com

If your package arrives damaged:

Contact us within 48 hours of delivery
Include photos of the packaging and contents

We will work with the shipping carrier to help resolve the issue.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

The One Piece Vault is not responsible for:

Delivery issues caused by incorrect addresses
Failed deliveries due to missing information
Additional shipping costs resulting from incorrect customer details

9. Refused or Unclaimed Packages

If a package is refused or returned to us due to:

Incorrect address
Failure to collect the package

the customer may be responsible for:

Return shipping costs
Re-shipping fees

Because all duties are prepaid, you will never need to pay customs fees. If a carrier ever asks you for payment, please don't pay. Contact us at crew@theonepiecevault.com and we'll resolve it.