Refund policy
Refund & Return Policy
The One Piece Vault
At The One Piece Vault, we want every customer to shop with confidence. If you are not fully satisfied with your order, you may request a return under the conditions outlined below.
1. Right of Withdrawal
Customers have the right to withdraw from their purchase within 14 calendar days from the date of delivery, in accordance with applicable European consumer protection legislation.
To initiate a return, please contact us at:
2. Return Conditions
To be eligible for a refund, returned products must meet all of the following conditions:
The product must be returned within the legal withdrawal period
The item must be unused and in its original condition
All original packaging, seals and protective wrapping must remain intact
Sealed products must remain factory sealed and unopened
The item must not show signs of wear, damage or tampering
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable Items
For collector protection and product integrity reasons, the following items are not eligible for return once opened:
Opened booster packs
Opened booster boxes
Products with broken factory seals
Sleeved or graded cards
Mystery products or randomized contents once opened
Gift cards or digital products (if applicable)
4. Return Shipping Costs
The buyer is responsible for all return shipping costs unless:
The wrong item was sent
The item arrived damaged due to our error
We strongly recommend using a tracked shipping service when returning products, as we are not responsible for lost or undelivered return shipments.
5. Refund Process
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
Refunds are processed to the original payment method
Refund processing may take approximately 5–7 business days, depending on your payment provider
Original shipping costs are non-refundable unless the return is due to our error.
6. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include:
Your order number
Photos of the product and packaging
A description of the issue
We will work to resolve the issue as quickly as possible.
7. Pre-Orders
Pre-orders may be cancelled or modified up to 48 hours before shipment.
Please note:
Pre-orders are allocation-based
Release dates may change depending on distributor updates
In rare cases, distributor allocation cuts may occur
If we cannot fulfill your pre-order due to reduced allocations, you will receive a full refund.
8. Contact
For any return, refund or support inquiries, please contact:
The One Piece Vault / Geocentric SRL
Email: crew@theonepiecevault.com