Frequently asked questions
Why do I see your product images on other websites?
Many of the product visuals used on our website are created in-house by us, including the distinctive background graphics, layouts and product presentation.
Unfortunately, some third parties have copied and reused these visuals to advertise similar products. Their use of our images does not indicate that we have authorised, endorsed or supplied that seller.
For authenticity, customer service, pre-orders and purchases directly from us, please rely only on our official website and official social media channels.
Are other websites or sellers using your images affiliated with you?
No. We have seen our product images and custom-designed background graphics appearing on a number of other websites, marketplaces and social media accounts.
Unless a seller is specifically identified by us as an official partner, they have no association, partnership, commercial relationship or affiliation with The One Piece Vault / Pirate Era Collectables Europe.
The fact that another seller has copied or reused one of our images does not mean that they source products from us, work with us or are connected to our business in any way.
Do you ship internationally?
Yes, we ship from worldwide from Europe.
Shipping costs and delivery times are calculated at checkout.
Do I need to pay extra taxes for import?
The prices you see on the website are final. We ship Delivery Duty Paid. Meaning that we pay for any import fees or taxes.
You DO NOT have to pay anything extra when the parcel arrives.
What is the return policy?
You can return items provided that the seal of the products is intact.
In case you wish to return a product please contact us to help arrange the pick-up.
However, the cost of shipment and any applicable import/export taxes will be paid by the client.
If a product arrives damaged, please reach out so we can settle this with the shipping company.
Are your products authentic?
Yes, all products are 100% authentic and sourced from official distributors.
We never sell resealed or unofficial items.
How do pre-orders work?
Pre-orders are allocation-based and fulfilled in chronological order (first come, first served).
- Full payment is required at checkout
- Your price is locked at the time of purchase
- Orders ship 2–3 business days after official release - should anything change you will be announced immediately
Can my pre-order be cancelled or modified?
Yes, you can modify or cancel your order up to 48 hours before shipment. Please contact us via email to discuss details regarding changes.
What happens if allocations are reduced?
In rare cases, for high demand products, distributors may reduce allocations.
If this affects your order:
- You will be notified immediately
- Any unfulfilled items will be fully refunded (5–7 business days)
When will I receive my order?
- In-stock items: shipped within 1–3 business days
- Pre-orders: shipped shortly after release (usually within 2–3 business days)
Tracking details will be sent via email once your order ships.
How are products packaged?
We pack all orders with care:
- Booster boxes and sealed products are protected
- Singles are sleeved, toploaded and secured
- Extra padding and a lot of bubble wrap is used to prevent damage in transit
Can I get early access to new releases?
Yes, we often have early access to pre-orders for upcoming TCG sets, including One Piece, Pokemon, Magic: The Gathering, Dragon Ball and Gundam.
Subscribing to our newsletter is the best way to stay ahead.